Refund policy

Cancellation Policy – Sydney Experience Co

 

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Standard cancellations

• 48+ hours before experience: Full refund

• Less than 48 hours: No refund

 

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Changes to bookings

We will attempt to accommodate changes where possible, subject to availability.

 

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No-shows

Failure to attend a booked experience will be treated as a no-show and is non-refundable.

 

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Provider-specific policies

Certain experiences may be subject to additional provider terms. These will be communicated at the time of booking.

 

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Weather and unforeseen circumstances

If an experience is cancelled due to:

• Weather

• Safety concerns

• Operational issues

We will offer:

• Rescheduling OR

• Refund where appropriate